Support

Ordering, lead times and paperwork.

The questions that come up before a first order — answered with the actual numbers, not “it depends”.

12 questions

Ordering

What is the real minimum order quantity?
500 pcs per colour for stock moulds. Mixed colours are allowed above 500 pcs each; mixed cartons start at 2,000 pcs total. A new mould raises the floor to 3,000 pcs.
Can I order a sample before committing?
Yes. A stock-mould sample with your logo is USD 45 including freight, refunded against the first order. Custom colours are USD 120 because they require a coating batch setup.
Do you work with startup brands?
Roughly a third of our clients started with one pallet. We will tell you honestly if your target price is not reachable at your volume, before you spend anything.

Production

How long does production take?
30–35 days after sample approval for repeat orders. First orders with new packaging add 7–10 days for dieline and print proofing.
Can I change the colour after ordering?
Up to the coating batch. Once the powder is loaded, a change means a new batch and a 3-day delay. We confirm colour in writing at batch start.
Do you subcontract any process?
Stamping, welding, vacuum, coating and assembly are all in-house. Straws, silicone gaskets and printed cartons are bought in from audited suppliers.

Shipping & terms

Which trade terms do you quote?
FOB Ningbo or Shanghai as standard. EXW and CIF on request. DDP is quoted case by case through our forwarder, usually 4–6 weeks door to door.
How many pieces fit in a 40HQ?
A 40 oz tumbler packs 24 per carton at 0.14 cbm, giving roughly 4,600 pcs per 40HQ. A 24 oz bottle packs 30 per carton for about 6,200 pcs.
What are your payment terms?
30% deposit, 70% against the bill of lading copy. T/T and Alibaba Trade Assurance accepted. L/C at sight for orders above USD 50,000.

Compliance

Which certificates can you supply?
Six documents are on file: TÜV LFGB, SGS FDA, CMA material safety, BSCI social audit and two buyer-commissioned factory assessments. Ask for the one your market needs and we send the scan.
Is the plastic lid BPA free?
Yes — lids are AS or PP depending on the model, both BPA-free. Test reports are available per mould.
Can you print my compliance text on the box?
Yes. Send the required wording and market; we will lay it out on the dieline and flag anything that will not fit legibly at 6 pt.
Still stuck? Send the question directly — most are answered the same day by the engineer who would run the order. Ask an engineer

Ready when you are.

A capacity and a target price is enough to get a real number back.

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