Legal
Terms of service.
These terms govern orders placed with lsbottle.com. They are written to be read, not to be survived — and they say what we actually commit to on a production order.
Scope
These terms apply to bespoke and OEM/ODM drinkware manufactured by Hangzhou Longsheng Houseware Co., Ltd. and sold under the lsbottle.com brand. A separate written contract or pro-forma invoice may override these terms for a specific order; where it does, the contract wins.
Quotation & acceptance
A quotation is valid for 30 days unless stated otherwise. Prices are itemised — unit price, tooling if any, packaging, and freight are shown separately. Acceptance happens when you confirm the quotation in writing or pay the deposit. Specifications in the quotation, not the enquiry, define the order.
MOQ & tooling
Minimum order quantities are stated per product on the site and in the quotation. Tooling paid for by you is stored for re-orders and is not re-billed. Trial orders below a full container may be accepted so a new colourway can be tested before a full run.
Price & payment
Unless otherwise agreed, payment is 30% deposit with the order and 70% against a copy of the bill of lading, or as set out in the pro-forma invoice. Bank fees are borne by the payer. Prices are exclusive of import duties and local taxes at the destination.
Lead time & delivery
Lead time runs from deposit receipt and final artwork approval. It excludes customs clearance and final-mile delivery. Delays caused by late approvals, unconfirmed artwork, or force majeure extend the lead time proportionally. Incoterms are stated on the quotation.
Quality & claims
Every order passes the four inspection gates described on the Quality Control page. Claims must be raised within 30 days of delivery with photographs and, where relevant, a third-party inspection report. Valid claims are resolved by replacement, repair, or credit at our discretion.
Intellectual property
Your artwork, drawings and branding remain yours. We do not use them for any other customer. Tooling made to your drawing is not offered to third parties. We retain the right to reference mutually agreed, non-confidential work in our portfolio only with your permission.
Contact
Email lsbottle@jeganice.cn with “terms” in the subject line. This agreement is governed by the laws of the People’s Republic of China.
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